TERMS OF SERVICE

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your exchange item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and we will exchange you item within a certain amount of days.

Customer is responsible for any return shipping charges. No return shipping label is provided. We are not responsible for lost, stolen, or damaged mail.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@prettyheartcore.com and send your item to: 3415 Crooked Creek Dr, Diamond Bar CA 91765-3720, United States.

Shipping
To return your product, you should mail your product to: 3415 Crooked Creek Dr, Diamond Bar CA 91765

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.