Terms Of Service

Customer is responsible for any exchange shipping charges. No return shipping label is provided. We are not responsible for lost, stolen, or damaged mail.

Returns
We do not offer returns at this time but we do offer Exchanges.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached to garment.

To complete your return, we require order number or proof of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@prettyheartcore.com and send your item to: 3415 Crooked Creek Dr, Diamond Bar CA 91765-3720, United States.

Shipping
To Exchange your product, you should mail your package to: 3415 Crooked Creek Dr, Diamond Bar CA 91765

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.